Refund policy

Return & Refund Policy

At cactusclad, we are committed to ensuring your satisfaction with every purchase. If you are not entirely satisfied with your order, this policy outlines the terms under which returns, exchanges, and refunds may be requested.

1. Eligibility Window

Requests for returns or exchanges must be submitted within fourteen (14) days of the delivery date. Requests made after this period cannot be accommodated.

2. Condition Requirements

To qualify for a return or exchange, items must be:

• Unworn, unwashed, and undamaged
• Returned with all original tags attached
• Accompanied by original packaging and proof of purchase (order number)

Items that show signs of wear, laundering, alteration, or damage will not be accepted, and will be returned to the customer.

3. Refunds

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be issued to the original method of payment within seven (7) business days of receipt. Please note that your financial institution may require additional time to reflect the credit.

4. Exchanges

Exchanges are available for alternative sizes or colorways, subject to stock availability. As our collections are produced in limited quantities, requested items may sell out. In such cases, a full refund will be issued in place of the exchange.

5. Return Shipping

Return shipping costs are the responsibility of the customer. In cases where an order arrives defective, damaged, or incorrect, cactusclad will assume full responsibility for all return and replacement shipping costs.

6. Non-Returnable Circumstances

We reserve the right to decline any return that does not meet the conditions set out in this policy.

7. How to Initiate a Return

To begin a return or exchange, please contact us at [cactusclad@outlook.com] or via WhatsApp at [+20 120 080 5658], quoting your order number and the reason for your request. Our team will provide further instructions.